Fact or Fiction: Can you file ethics complaints online?

March 01, 2024

The public and REALTORS® can file ethics complaints online against members of Texas REALTORS®.

Fiction. Although Texas REALTORS® previously allowed ethics complaints to be filed through an online portal, it often led to frustration for complainants who didn’t understand required procedures. Now, anyone who wants to file a complaint can do so by calling 512-480-8200 and speaking with one of the coordinators in the Texas REALTORS® Professional Standards Department. Callers get detailed instructions and can ask follow-up questions. They also receive information about alternatives to a formal ethics complaint, such as the Texas REALTORS® Ombudsman Program, which may provide a quicker, easier resolution to the situation. General information about ethics complaints can still be found online at texasrealestate.com/complaints.

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